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PRIVACY POLICY

INTRODUCTION

This Privacy Policy describes the policies and procedures of Kleanix Chemicals (hereinafter referred to as “Company”, “we”, “our” or “us”) on the collection, use, and disclosure of your information on www.kleanixchemicals.com (the “Site”) and the associated features, content, and products we display (collectively with the Site, the “Offerings”).

Our Site operates strictly as an informational and product inquiry platform. We do not process direct online sales, e-commerce transactions, or payment collections through the Site. Customers may browse our catalog and submit inquiries directly to our team via WhatsApp, email, or direct phone contact.

When you use the Offerings or contact us to inquire about our products, you are consenting to the collection, transfer, storage, disclosure, and other uses of your information as described in this Privacy Policy.

SCOPE OF PRIVACY POLICY 

This Privacy Policy covers the treatment of personally identifiable information (“Personal Information”) gathered when you are using our Site or communicating with us regarding our products.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including any third-party services, applications, or messaging platforms (such as WhatsApp) that you use to contact us. We encourage you to carefully review the privacy policies of any third-party communication platforms you utilize.

INFORMATION WE COLLECT

Because our Site is not an e-commerce platform, we do not require you to create a registered user account or submit financial data to browse our products. The information we gather enables us to respond to your inquiries, provide accurate product details or quotations, and improve our Site.

Contact & Inquiry Information

When you reach out to us via email, WhatsApp, or by filling out any inquiry forms on our Site, we collect the Personal Information you voluntarily provide. This typically includes your name, business name (if applicable), phone number, email address, your location, and the specifics of your product inquiry.

Financial Information (Not Collected Online)

We do not collect financial information, credit card numbers, or payment details through the Site. All transactions, invoicing, and payment processing for our products are handled offline or through secure, direct B2B/B2C communication channels once an order is finalized outside of the website environment.

WhatsApp, SMS & Email Communications

By initiating a conversation with us via the WhatsApp link on our Site, or by emailing us directly, you consent to our collection of your phone number and email address. We use this information to respond to your current inquiry, provide official quotations, and follow up regarding product availability. We may occasionally send you information about new product launches or updates. You can opt out of marketing messages at any time by requesting us to stop via email or by replying "STOP" on WhatsApp.

IP Address Information

We automatically receive and record information from your web browser when you interact with the Site, including your IP address. This information is used for fighting spam/malware and to facilitate the collection of data concerning your interaction with the Site (e.g., what pages or products you viewed). We use this data in aggregate form to analyze website traffic and optimize our platform.

Information Collected Using Cookies

Cookies are pieces of text that may be provided to your computer through your web browser when you access a website. We use cookies to enable our servers to recognize your web browser and tell us how and when you visit the Site.

  • Our cookies do not, by themselves, contain Personal Information.

  • Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies. We strongly recommend that you leave cookies active, because they enable you to view the Site optimally.

  • This Privacy Policy covers cookies provided by our Site only and does not cover the use of cookies by third parties.

HOW WE USE & SHARE YOUR INFORMATION

To Provide Customer Support

The primary reason we collect your information is to answer your product questions, process manual order requests submitted via WhatsApp/email, and provide you with high-quality customer service.

Information Shared with Service Providers

We employ other companies and people to perform tasks on our behalf (our “Agents”). This includes website hosting providers, web analytics services, and potentially offline logistics and delivery partners once an order is placed. We share your information with these Agents only to the extent necessary to operate our Site and fulfill your requests.

Information Disclosed Pursuant to Business Transfers

If we choose to buy or sell assets, or if our business is acquired, user inquiry information and business contact databases are typically among the transferred assets. You acknowledge that such transfers may occur, and that any acquirer may continue to use your Personal Information as set forth in this policy.

Information Disclosed for Our Protection and the Protection of Others

We reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to:

  1. Satisfy any applicable law, regulation, legal process, or governmental request.

  2. Enforce our Terms and Conditions.

  3. Detect, prevent, or otherwise address fraud, security, or technical issues.

  4. Protect our rights, property, safety, our users, and the public.

SECURITY AND DATA MANAGEMENT

Security of Your Information

We utilize industry-standard techniques to protect the contact information and inquiry data we store. However, please be aware that no transmission of data over the internet, or through third-party messaging apps like WhatsApp or standard email, is 100% secure. We cannot guarantee the absolute security of any information you transmit to us.

Information Retention and Deletion

We retain your contact information and inquiry history for our business records, customer service follow-ups, and relationship management. Should you decide that you no longer want us to hold your contact information, you may request the deletion of your data by sending an email to our support team or by notifying us through our official WhatsApp channel.

CHANGES IN THIS PRIVACY POLICY

 We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make material changes in the way we collect or use information, we will notify you by posting an announcement on the Site. A user is bound by any changes to the Privacy Policy when he or she uses the Site after such changes have been first posted.

QUESTIONS

 If you have any questions or concerns regarding privacy or how your inquiry data is handled, please contact us directly via email or through the WhatsApp number provided on our website. We will make every effort to resolve your concerns.